BIGGAR

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Urgent Appointments

From Monday 17th October 2016 we have been operating a doctor first triage system.  


When you call for a doctors appointment  you may be informed that a doctor will call you back within an hour to agree an appointment time.  Alternatively the doctor may be able to deal with your  problem over the phone saving you a journey to the practice.


If you need further information please contact the reception on 01899 220383.


Every morning we make extra appointments for problems which patients feel medically can’t wait.


Urgent cases may be seen in the morning or at the duty doctor’s surgery in the afternoon.


If you have a problem you feel will not wait until the next available routine appointment, please tell the receptionist. You may be asked to leave your telephone number for a doctor to phone you back to assess the urgency of your problem.


Note that the surgery number is withheld to callers for reasons of confidentiality.


Please phone if you possibly can rather than coming straight to the surgery. We can advise on the best option for you, depending on your own specific circumstances at the time.


Below are some examples of things which probably do not require a “same-day” appointment; and are usually better dealt with at a routine appointment:


Medical Certificates


Minor self-limiting illness (e.g. simple coughs and colds – you may consider consulting the local

pharmacist for help for these)


Symptoms which have been present for a long time and have not significantly worsened.


A second opinion


Prescription requests (any prescription requests can be dealt with by staff)


An appointment booked for convenience (e.g. your day off work, or you are on holiday).